Q & A

Q: What is the light source of this product?
A: The light source is LED light of electric micromotor and fiber optic rod of the handpiece. Please choose the model with optical fiber.

Q: Is this product compatible with my motor?
A: The handpiece is international E-type connector. You just need to consider whether your motor has LED light.

Q: Is this product the same as the original product?
A: We manufacture our own spare parts which compatible with the original, and offer a better price.

About Feedback

1. Please check and test first when you get the parcel, your positive feedback will help us move forward. If there has any problem please contact us directly, we will do our best.

2. Please choose a shipping method when you place an order, we will send you the best quality product within 2 working days once your payment completed. We don't guarantee delivery time on all international shipment due to different customs clearance and inspection between each country.

3. Please contact us if you haven't received your package 30 days after payment, we will track your order and get back to you ASAP. Customers's satisfaction is our goal.

4. Please be aware that we have the right to choose express shipping way under free shipping condition.

5. Buyer notice: Please ask us to extend goods receiving time if you don't receive your item on time. Thank you for your cooperation.

Service & Warranty

1. All of our dental equipments are 1 year warranty.

2. If the product doesn't work please let us know the order number and send the photos/video. After confiming, we will ship a new one to you or return the money back.

3. We accept "No reason to refund within 7 days after express delivery", please send back to us in the unused and original packaging condition.

4. Please do not hesitate to contact us if you need assistance on your item problem, our online technical support will be there with you in 24 hours.

ORDER ≤ 150 EUR:
1. VAT is paid when you pay for the order
(DentiSALE “Wholesale dental solutions from China – perfect for your” collects and pays)

2. You need to pay all VAT
(complete it at the time of payment order)

ORDER > 150 EUR:
1. VAT paid when the goods arrive your country
(you pays to the customs)

2. You may only pay part of the VAT
(but you need to pay by yourself after the goods arrive in your country)